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Request access to your NAV case file
Translated: translated from the Norwegian original with the help of a language model, and may contain errors. The Norwegian version is the authoritative one. See the Norwegian original →
You have the right to see what NAV holds about you. How to request it.
Norwegian original last checked against official sources: 21 September 2026. Rules and deadlines change, so always check the official site before you act.
Do you want to understand why NAV has assessed your case the way they have? You have the right to request access to the documents NAV holds about you. This includes applications, decisions, reports, sick leave certificates and doctors' statements.
Why request access?
- To understand what a decision is based on.
- To see if something is wrong or missing.
- To gather documentation for a complaint.
How to do it
You can request access orally or in writing, through NAV's usual channels. The more precise you are, the easier it is for NAV to find the documents. So state:
- what you want to see,
- which time period it concerns,
- which case or benefit it concerns, for example disability benefit, sick pay or parental benefit.
Example:
I am requesting access to all documents in my case concerning [benefit] from [period]. I would like a copy sent to me.
How long does it take?
NAV states that the request should be answered within three working days. In some cases it takes longer, particularly if you request many documents or documents from far back in time. In that case you should be notified.
If you are requesting access on behalf of someone else
You then need consent, power of attorney, or to be the person's legal guardian.
If you are refused access
You can complain to the NAV contact centre within three weeks of receiving the answer. The complaint must be in writing and signed.
Tip: Note the date you requested access, and keep a copy of what you sent.
NAV. Access to documents NAV holds about you (Norwegian) →
Sources
Kontaktpunkt24 gives general information, not legal advice. If you need help with your own case, contact a lawyer, a legal aid service, or the relevant authority.
This page is translated from Norwegian with the help of a language model, and may contain errors. The Norwegian version is always the authoritative one.