About Kontaktpunkt24
Kontaktpunkt24 is a place to start for anyone dealing with NAV, the health service, child welfare, school, the justice system or other public services. Here you can find help, share experiences and be heard.
For many people the answer does not need to be complicated. Some need to know which number to call, or to understand a letter. Some need to find the right body to complain to. Others need to hear from someone who has been through the same thing, or simply to know that there is a way forward.
What you can find here
Find help
Explanations and guides about NAV and benefits, child welfare, health, school, family, economy and the justice system, among other things, with a link to the official source. The complaint guide shows who to complain to, within what deadline, and who can help you. See all resources →
Share an experience
Tell us what it was like to deal with a public service, both when it went well and when it did not. You can be anonymous. Good experiences matter as much as bad ones, because they show what actually works. Share your experience →
Talk to others
Under each shared experience, others can comment, give input and show support. That makes it easier to recognise yourself and find a way forward. Read others' experiences →
Be heard
Through Politician contact you can send in questions you want elected representatives to answer. We take selected questions forward, without naming you, and publish questions and answers openly. In This week's most important news we follow what is happening and summarise what may matter to you. Go to Politician contact →
Over time we also want to gather more about health, well-being and coping in everyday life, and make a podcast with people who have unique stories from dealing with the system.
What we are not
Kontaktpunkt24 is not a law firm, a public agency, health personnel or an authority, and we do not replace NAV, the health service, lawyers, the municipality or other services. We do not give legal or medical advice. We help you understand what the problem is, find the right information and the right body, and point you to professional help when needed.
When we have the capacity, we can also help individuals further, for example by finding the right body or contacting it. Get in touch if you are stuck.
How we work
- See the person first. We are warm, inclusive and solution-oriented, and we do not set groups against each other.
- We speak up. We shed light on discrimination, system failures and unfair treatment, regardless of gender, background or life situation, while also looking for what can make things better.
- We separate experience from fact. Shared experiences are personal accounts. Information about rights and rules comes from official sources, with a link.
- We protect privacy. No names of private individuals, nothing that could identify children, and you can always appear anonymously.
Share your experience Read why Kontaktpunkt24 exists →
This page is translated from Norwegian with the help of a language model, and may contain errors. The Norwegian version is always the authoritative one.