Complaint guide

1. Read the decision letter. The deadline to complain is stated in the decision. For many benefits it is six weeks, but it can be shorter, for example three weeks for social assistance.
2. Send your complaint to the NAV office that made the decision. They review the case again. A form is available at nav.no/klage.
3. If they do not rule in your favour, the case goes to NAV klageinstans (the NAV Appeals Unit), an independent body.
4. If you still disagree, you can appeal to Trygderetten (the National Insurance Court), and potentially take it further to the courts.
5. Finally, you can contact the Parliamentary Ombud (Sivilombudet) (see below).

Read more: Complain about a NAV decision · How long is NAV allowed to take? · Request access to your case file

1. Complain within three weeks to the same NAV office that made the decision.
2. If they do not rule in your favour, the complaint goes on to the County Governor (Statsforvalteren).
3. You have the right to advice and guidance from NAV regardless of whether you receive financial assistance.

Read more: Economic social assistance

1. Disagree with a decision from the child welfare service (for example a refusal of help, or a support measure): complain within three weeks to the child welfare service. If they do not rule in your favour, the case goes to the County Governor (Statsforvalteren).
2. Disagree with how the child welfare service has worked on your case: you can report this to the County Governor, which supervises child welfare services.
3. Disagree with a decision from the Child Welfare and Health Board (barne- og helsenemnda) (for example an order to take a child into care): you bring the case to the district court (tingretten), within a one-month deadline. Talk to your lawyer immediately.
4. You have the right to a free lawyer in cases before the Board.

Read more: Complain about child welfare services · Your rights when dealing with child welfare services · Care orders and the Child Welfare and Health Board · Accessing your child welfare case file

1. You have the right to have a referral assessed within 10 working days, and to be told whether you have the right to necessary healthcare and by what deadline.
2. If you disagree, you can ask for a renewed assessment.
3. You can complain to the County Governor (Statsforvalteren) if the assessment was not made in time, or if your right to necessary healthcare is not met.
4. Complaints about the treatment or quality of care (for example, incorrect treatment) are sent first to the provider itself, and can then be taken further to the County Governor as a supervisory case.
5. If you have been harmed by healthcare, you can seek compensation from the Norwegian System of Compensation to Patients (NPE).
6. The Patient and User Ombud gives free advice along the way (see below).

Read more: Right to healthcare and how to complain · Child and youth mental health services (BUP)

1. The municipality must give you a written decision, whether or not your application is granted.
2. Complain to the municipality. If they do not rule in your favour, the case goes to the County Governor (Statsforvalteren) for a final assessment.
3. The Patient and User Ombud gives free advice and guidance.

Read more: Home care, home nursing and nursing homes · User-controlled personal assistance (BPA) · Respite care and care allowance · Support contact

1. School environment (bullying, unsafe school environment): raise it with the head teacher first. If you are not confident the school is doing enough, the pupil or the parents can report the case to the County Governor (Statsforvalteren) (the enforcement scheme). The report can be oral or written. The pupil and school must be named. The case should normally have been raised with the head teacher at least a week before, but the County Governor can take up cases that are very serious or time-sensitive.
2. Special education and individual adaptation: complain to whoever made the decision (the school or the municipality). The deadline is normally three weeks. If they do not rule in your favour, the case goes to the County Governor. You can also complain if the school does not carry out the decision.
3. Changing school or kindergarten place: applications are answered with a formal decision. The complaint deadline is three weeks.

Read more: The right to a safe and good school environment · Special education and individual adaptation · Educational-psychological service (PPT) · Special needs help in kindergarten · Right to a kindergarten place · Changing school

1. Write down what happened, why you believe it is discrimination, when, where, and who was involved. Make a timeline if you can.
2. Complain to the Discrimination Tribunal (Diskrimineringsnemnda). It is free, and you do not need a lawyer. Send documentation, such as emails, text messages and witness statements.
3. If it happened more than three years ago, the Tribunal may dismiss the case.
4. The Equality and Anti-Discrimination Ombud (LDO) gives guidance on the rules and your case. LDO and the Tribunal are independent of each other.

Read more: Discrimination: your rights and how to complain

1. The complaint deadline is usually three weeks from when you received the decision. For digital decisions, the deadline runs from when you were notified, not from when you opened the letter.
2. Send the complaint first to the body that made the decision. The decision letter tells you where.
3. If they do not rule in your favour, the complaint is sent on to the appeals body, often the County Governor (Statsforvalteren).

Read more: How to write a good complaint (Norwegian)