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How to contact NAV
Translated: translated from the Norwegian original with the help of a language model, and may contain errors. The Norwegian version is the authoritative one. See the Norwegian original →
Phone, chat, written messages and your local office. Which numbers to call, when they're open, and the right to an interpreter.
Norwegian original last checked against official sources: 19 October 2026. Rules and figures change, so always check the official site before you act.
Getting in touch with NAV can be an obstacle in itself. Here are the channels NAV states.
Phone
55 55 33 33, weekdays 09:00–15:00. First choose 1 for private individuals, then:
- 1: social services and debt counselling
- 2: work, health, illness and pension, also care benefits (pleiepenger), basic and attendance benefit, and assistive devices
- 3: children and family, including parental benefit and child support
Separate numbers also exist, including pension (55 55 33 34) and debt counselling (55 55 33 39).
Chat
You first meet a chatbot that is open around the clock. On weekdays between 09:00 and 15:00 you can ask to chat with an advisor.
Write to NAV
You must log in at nav.no to send messages and ask questions.
Your local NAV office
Find your office at nav.no and book an appointment. Some matters are best resolved face to face.
You have the right to an interpreter
According to NAV, you have the right to a language interpreter, or an interpreter for deaf, hard-of-hearing and deafblind people, in conversations with NAV. Say so when you make contact.
Getting the most out of a conversation
- Write down what you want to say and ask before you call.
- Have your national ID number and, if relevant, case number ready.
- Note the date, time, who you spoke to and what was said. This is useful documentation if something later becomes unclear.
- Ask for the most important points to be confirmed in writing.
- If you need support, you can bring someone you trust, or give someone power of attorney.
Sources
Kontaktpunkt24 gives general information, not legal advice. If you need help with your own case, contact a lawyer, a legal aid service, or the relevant authority.
This page is translated from Norwegian with the help of a language model, and may contain errors. The Norwegian version is always the authoritative one.