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Access to your medical record: see what it says, and ask for corrections

Draft, translated: translated from the Norwegian original with the help of a language model, and may contain errors. The Norwegian version is the authoritative one. See the Norwegian original →

You have the right to see your medical record and get a copy. How to ask for access, what parents can see when the child is under 12, between 12 and 16, and over 16, and what to do if something is wrong.

Norwegian original last checked against official sources: 14 October 2026. Rules and figures change, so always check the official site before you act.

Your medical record (pasientjournal) is what health personnel have written about you: examinations, assessments, diagnoses and treatment. It is the basis for almost everything that happens next, including if you want to complain. According to the Patients' and Users' Rights Act § 5-1, you have the right to access your record, and the right to a copy if you ask for it.

How to see your record

On Helsenorge: Log in at helsenorge.no and choose Pasientjournal. There you can see documents from treatment at selected hospitals. According to Helsenorge, hospitals in Helse Midt-Norge do not show records there, and the record from your GP is not yet available on Helsenorge.

Otherwise: Ask the place of treatment for access or a copy. Hospitals have their own forms, digital and on paper, and you can also send a letter. With your GP or other health workers, ask them directly. You can ask for the whole record or only parts of it.

If you are a parent

According to Helsenorge:

Children under 12: If you have parental responsibility, you can get access to the child's record on Helsenorge.
Children between 12 and 16: There is not yet a solution for this on Helsenorge. You can ask for a copy by sending a form to the hospital.
From 16: You no longer have access to their health information. The young person can log in themselves, or give you a power of attorney.

As a rule, parents have the right to access until the child turns 16. But if a child between 12 and 16 has reasons that should be respected for not wanting the parents to know, health personnel can withhold information. This also applies in some other cases where there are weighty considerations for the child.

If something is wrong

You can ask for information to be corrected or deleted (Patients' and Users' Rights Act § 5-2).

The request must be in writing, so the place of treatment can check the specific entry. Write what is wrong, and what is correct.
According to Helsenorge, the conditions are strict, and the person responsible for the record decides.
If you are refused, you will be told by letter, and you can complain to the County Governor. The complaint is sent via the place of treatment.
If you find documents about another person in your record, call the place of treatment straight away.

Refused access?

In rare cases you can be refused access, if it is absolutely necessary to prevent danger to your life or serious harm to your health. If you are refused, you can complain. Read complaining about health services.

Tip: If you have questions about Helsenorge, you can call Veiledning Helsenorge on 23 32 70 00. The Patient and User Ombudsman (Pasient- og brukerombudet) can help you ask for access and corrections.

Sources

Kontaktpunkt24 gives general information, not legal advice. If you need help with your own case, contact a lawyer, a legal aid service, or the relevant authority.

This page is translated from Norwegian with the help of a language model, and may contain errors. The Norwegian version is always the authoritative one.